Refund Policy
How does the Return process work?
Only Apparels are applicable for returns, for the rest of the products you can contact us by submitting your details at business@thewholethread.com with your order id and a valid reason for the return. Login to your account to for finding your respective order’s details. Since we do not have a reverse pick-up facility, we request you to self-ship the product to us.
For products that were delivered defective to you, will be replaced by us.
What is the refund policy for returns of orders placed during a sale?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price in the form of store credit.
What are the terms of the Return Policy?
Customers can return their order within 3 days after an order has been delivered. The returns are applicable only to apparel.
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Defective products need not be sent back to us. If you have received a defective product, send us images at business@thewholethread.com and the returned product should be in its original condition, it should not be used, damaged, worn, or washed, and packed otherwise it will not be returned. Please keep the items securely to prevent any loss or damage during transit. Also, Cash on Delivery handling charges are not refundable.
In the interests of hygiene, we may refuse returns where it is obvious that the item has been worn, washed, or soiled.
The product I want to return was bought at a discount. Will I get refunded the full amount?
No. You will only receive the exact amount paid for the product in the form of store credit.
In case I return the products, will the COD/Shipping charges be credited back?
No. These are one-time charges and are non-refundable.
How do I cancel my order?
CANCELLATION BEFORE SHIPMENT:
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Order once placed can only be canceled within 4 hours from placing the order, you can write to our customer support team on business@thewholethread.com.
In such cases, the order will be canceled and the refund will be initiated in 48-72 business hours after the cancellation request if your order was already paid for (prepaid).
If you want to edit your order, we will not be able to change anything once shipped. For changes in the order before it has been shipped, please mail us directly at business@thewholethread.com and we will see if we can work it out for you.
What are the terms and conditions for a refund?
Returns -
The product amount will be added as store credit to your The Whole Thread account.
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Cancellations -
If the order cancellation is requested before it is shipped, the refund will be initiated in 1-2 days.
If the order cancellation is requested after the product is shipped, the refund will be initiated, after the package reaches back to us. We will deduct the shipping fee from the actual order amount.
All the refunds will be in the form of store credit.
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Defective/ Damaged in transit -
Once confirmed by our Team the refund will be provided either into your bank account or as reward points as per your convenience.
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Wrong/ Missing products -
If the products you received are damaged or if you receive an incorrect product, we would be happy to exchange the goods or give you a full refund for the price you paid for the goods in the form of store credit, once we have received the products and quality check is done.
I have not received my refund yet. What should I do?
We update our customers via email once we initiate the refund procedure. If you still haven't received any update about the refund or the refund itself, you can write us at business@thewholethread.com